For hygiene and safety reasons, we do not accept returns or exchanges on skincare and makeup products once they have been delivered.

However, if your order arrives damaged or defective, please contact us as soon as possible with clear photos of the product and packaging. We will review the issue and arrange a refund or suitable solution.

Please make sure to check your order upon delivery and contact us promptly if there is any damage.

Thank you for understanding and for choosing ORVE.